At Velzire, we strive to provide you with the best skincare products and customer experience. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure peace of mind.
1. Refund Eligibility
You are eligible for a refund within 1 day after delivery if you are not satisfied with your product. To be eligible for a refund, the following conditions must be met:
- The product must be unused, unopened, and in its original condition.
- You must contact us within 1 day of receiving the product to initiate the refund process.
2. How to Request a Refund
To request a refund, please follow these simple steps:
- Contact our customer service team at support@velzire.com within 1 day of delivery.
- Provide your order number and a brief reason for the refund request.
- Once we receive your request, we will guide you through the return process.
3. Return Shipping
If a return is necessary, you are responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure that your return reaches us safely.
4. Refund Processing
Once we receive the returned product and confirm it meets the refund criteria, we will process your refund. The refund will be issued to the original payment method, and it may take a few business days for the funds to appear in your account.
5. Exceptions
Please note that certain items may not be eligible for a refund if they are opened, damaged, or not returned in their original condition. If you receive a damaged or defective product, please contact us immediately, and we will work with you to resolve the issue.
6. Customer Satisfaction
Your satisfaction is our top priority, and we are committed to providing high-quality products. If you have any questions or concerns regarding our refund policy, don’t hesitate to reach out to our customer service team.
Thank you for choosing Velzire!